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We use local contractors or delivery companies for all of our transportation so therefore the type of delivery can vary between countries. In many countries, the contractor or delivery agent will ring you for further information regarding the day and time of delivery. So therefore we always try to provide them with your telephone number.

If you have ordered goods which require different delivery times, they will be delivered by the latest of the given delivery times.

We start handling your order as soon as we have received your order, but we have the possibility of making adjustments before the delivery is shipped if your call or mail us immediately. All deliveries are normally delivered to the door, property or property entrance depending on the nature of the delivery address. In some markets drivers do not carry the goods into the property. If this is the case then be prepared to help unload the goods from the truck. Each package weighs around 5 kg. You need to plan any access to your street or entrance when you choose the delivery day as your order is normally delivered by truck. Deliveries are normally transported to the address using a serviceable access road.

We start handling your order as soon as we have received your order, but we have the possibility of making adjustments before the delivery is shipped if your call or e-mail us immediately. If you have ordered goods which require different delivery times, they will be delivered by the latest of the given delivery times.

When delivering to islands that don’t have a bridge connection then extra costs may be incurred. These are agreed with the customer in respect of price, delivery time and method of delivery. On request, a delivery to an island can be made to the nearest quay, without shipping charges, with an address on the mainland. As the customer, you will then take delivery of the goods there and then arrange further transport to the island in question. Please state if you require a direct delivery to an island when placing your order as certain items need to be packed in a certain way.

Note that certain items, such as floor accessories, are usually sent by letter post or parcel post by the nearest alternative transportation company, such as DHL for example. In such cases, the package is not always delivered to the door and that as the customer, you have to go and pick it up from the depot or post office yourself. You’ll be notified by letter or by SMS when your package is ready to be collected.