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The current pandemic means that we are currently unable to receive physical visits to our Showrooms. We offer continued digital visits via appointment.

How do I make a claim on my delivery?

How do I make a claim on my delivery?

If you receive a defective or incorrectly shipped item, Bjelin will be responsible for the transport costs in the event of a return. According to the Consumer Purchase Act, faulty goods must be reported as soon as possible, but no later than within 2 months. However, this refers to unopened packaging. Since the customer is also obliged by law to minimize the damage of a faulty item, you cannot install a floor and then file a complaint about it. In the event of a return of a defective item, this item must be in a substantially unchanged condition

We will then send you return shipping documents so that you can return the incorrect item free of charge. Of course, we will send you a replacement item free of charge. If the product has been discontinued, we will refund you an amount corresponding to the value of the product.