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Frequently Asked Questions

Orders

How can I view stock balance?

Stock balance for all our products is available if you click on the product you are looking for. In the event of major delivery problems, we inform about this in the product text or on a separate page linked on our front page .

Samples

Can I order samples outside of Sweden?

We are happy to send samples of our floors. We currently advice our customers to contact your nearest reseller to check the availability of samples and ask them to order samples for you to their store.

Find out more HERE

Installation

Why is it important to inspect the floor before installation?

Obvious defects that can or should have been detected before installation cannot be claimed afterwards. An installed plank is to be considered an approved plank.

I want to install the floor myself, what should I keep in mind?

The first and most important step is to always read through and understand the installation instructions. It gives you information about which tools are recommended and what is important to think about.

We also have general instructions on Youtube that show the steps during the installation itself. However, films should only be considered as a complement to the written installation instructions.

If something is unclear, you are welcome to contact us by e-mail or telephone and we will help you with your questions. If you are still unsure of how to install your floor, we ask you to hire an authorized professional.

How much distance should I have between the wall and floor?

The wall distance is important for your floor to be able to shrink and swell during our different seasons. We recommend always having a gap of 1.5 mm per width meter, we also call this wall distance.

Calculation example: A room that is 5 m wide must be calculated 5 x 1.5 = 7.5 mm. Thus, the wall distance around the entire room should be 7.5 mm. Tip: Use spacer wedges that correspond to your wall distance during installation and you will get a perfect result.

Why should I put plastic foil on concrete subfloors?

This prevents the moisture present in the concrete from penetrating and damaging your floor. On underfloor heating and on concrete subfloors, a 0.2 mm thick age-resistant plastic foil (PE foil) should be installed with a 20 cm overlap, alternatively a combi foam can be used with combined step sound attenuation and moisture protection. It is important that the subfloor is properly cleaned so that no mold can form under the plastic.

Why is my floor arching and acting like a spring board?

There is not enough distance between the floor and the walls. Wood is a natural material that shrinks and swells when the humidity in the room changes with the seasons. Therefore, always leave the recommended distance to walls and all solid objects (eg door frames, pillars, radiator pipes, stoves) so that the floor can expand and move freely. Carefully read the installation instructions.

Why should I not install flooring under my kitchen?

Kitchen fittings (kitchen cabinets and kitchen island, etc.) should not be placed directly on the floor as this creates fixed points in the floating installation and thus prevents the floor from moving with fluctuations in the indoor humidity. Wood is a hygroscopic material that adapts to ambient humidity. The Northern European climate means that we have high humidity during the summer months (= the wooden floor expands) and low humidity during the winter months (= the wooden floor contracts). By creating fixed points in the floor, this movement is prevented from happening naturally and there is a risk of problems with wooden floors in the form of large gaps between the planks.

It is therefore usual to lay floors up to the legs of the kitchen fittings and then put a socket on the cabinet legs. Alternatively, you can lay the floor and then drill holes for the cabinet legs so that the kitchen fittings rest on the subfloor. Fridge / freezer / dishwasher and stove / oven etc. must, however, be on the floor.

Can I install my floor on underfloor heating?

All floors from Bjelin work with underfloor heating. For installation with underfloor heating, a foil with an age-resistant vapor barrier with a thickness of at least 0.2 mm must always be used. We refer to the flooring industry's guidelines for underfloor heating where you can read more about what to consider when installing floors on underfloor heating.

Can we use adhesive tape on the floor surface?

No. Both our and our industry colleagues' installation instructions state that it is not permitted to attach adhesive tape to the floor. A hard wax oiled floor is more sensitive to damage to the surface than e.g. a lacquered floor.

If you attach tape against the floor surface, you risk damaging the floor. If this has happened, you can try to clean the floor with our cleaning products and then seal the surface with our maintenance products, according to the care instructions for the floor. In cases where any wood chips have come with the adhesive tape and dropped from the floor surface, the damaged plank should be replaced, as a surface treatment will only protect the damage from moisture and dirt, but not hide the damage that will continue to be visible, especially in trailing light.

Video on replacing a damaged plank in the floor can be found HERE

Underfloor Heating

Can I install the floor on underfloor heating?

All our floors work perfectly together with underfloor heating. It is important to know that on wooden floors a surface temperature higher than 27 ° C is not allowed, this also applies under carpets and other coverings of the floor surface.

Note that when installing water-borne underfloor heating, a load bearing board may also be needed in the construction. This is to avoid the risk of deformed boards and damage to the heating system. Read the installation instructions for your floor to ensure that the installation takes place correctly. 

Bjelin recommends that you install a vapour barrier between the floor and underfloor heating for the warranty to be valid.

If there already is a vapour barrier installed in the structure, it is important not to install another vapour barrier that locks the moisture in the structure.

Recommendations for installation on underfloor heating can also vary greatly between different underfloor heating systems. Contact the manufacturer for your underfloor heating system to ensure that guidelines and recommendations are followed.

Accessories

Do I need a vapour barrier?

Bjelin recommends that you install a vapour barrier between the floor and underfloor heating and / or when installing on a concrete slab for the warranties for the floor to be valid.

Hardened Wood

The plank that is visible in the package does not look like the floor I have ordered, what has happened?

To protect the floor surface in the packages with Hardened wood, the top plank is turned upside down. It is thus the underside of the plank with a bright and beautiful birch veneer that is visible at the top of the package. Before contacting us to make a complaint about a potential incorrect delivery, make sure that the package is marked with the article number and product name that you have ordered.

Should something turn out to be wrong, we ask you to contact our customer service for further information.

Will my floor look like my floor sample?

The floor sample that you buy from our website is never completely representative of a larger floor area. With the sample, we want to give you a sense of the material, structure and degree of gloss of the floor you buy. Since wood is a natural material, there will be some colour variation but also spread in twigs and other characteristics that you only find in real wood.

Where can I see the floor in a larger area?

Bjelin's flooring is available at all well-stocked flooring retailers. See our dealers to see a selection of the largest chains that sell floors from Bjelin. At our dealers, there are samples that show a larger surface of our floors and also show more variation in colour and grading.

Bjelin also has a showroom in Stockholm and soon also in Gothenburg and Helsingborg. Feel free to contact us and book an appointment and we will help you find your dream floor or your nearest retailer.

How much flooring should I order?

Calculate the area of ​​your floor and add about 10 - 15%. This is due to material fitting and cutoffs. It is also good to have an extra package of flooring stored at home, should you in the future need to replace a plank in your floor at some point in the future due to damage.

Example of how to calculate the floor area of ​​a room: If your room is 5 meters long and 4 meters wide, then calculate 5m2 x 4m2 = 20m2. Add 15% extra material, 20m2 x 1.15 = 23m2. You therefore need to order 23m2 of wooden flooring to cover your room of 20m2.

What tools do I need if I am going to install my floor myself?

We always recommend that you read the installation instructions for your floor, where we also specify the tools you need under page 3.

No expensive and large tools are needed to install a floor from Bjelin, so it is possible to install a wooden floor with simpler tools such as a hand saw, angle hook, ruler, pencil, etc. However, installation is faster if you have or can borrow professional tools.

Should I choose an oiled or lacquered wooden floor?

The choice between an oiled and lacquered floor is always a difficult question. In general, a lacquered wooden floor is more durable in spaces with higher pedestrian traffic and an oiled wooden floor gives a more natural and genuine wooden feeling but must at the same time be more maintained.

An oiled wooden floor has a natural structure that gives you a wonderful wooden feeling, but the floor also requires a little more maintenance. About once a year, the floor must be maintenance oiled to maintain its character. Should you get a scratch, it can often be treated and somewhat repaired by adding a little oil. We recommend an oiled wooden floor in less busy parts of the home such as bedrooms and living rooms. In a higher traffic environment, the floor requires more maintenance but works just as well.

A lacquered wooden floor has a smoother and more durable surface, which requires less periodic maintenance. The lacquered surface provides a hard protection that is easy to keep clean. A lacquered wooden floor requires less maintenance than an oiled floor, but is more difficult to repair if the lacquer is damaged. We generally recommend lacquered wooden floors in more congested areas such as kitchens, entrances and public environments.

Can I install your floors in the bathroom?

We do not recommend installing a wooden floor with a wooden surface in the bathroom at present.

Ceramic composite tiles, on the other hand, can be laid very well in wet zone 2 in wet rooms. Wet zone 2 is, for example, a toilet without a shower and floor drain. The wet room must have an approved waterproofing layer and therefore it is important to follow Industry Rules for waterproofing layers in wet rooms. Ceramic composite floor can advantageously be glued to the waterproofing layer with Bona Titan or laid floating. All wall joints must be sealed with silicone suitable for bathrooms.

Not all floorboards in my package have the same shade - what do I do?

The oak's natural pattern and colour varies a lot, which is what makes each real wooden plank and wooden floor unique. All wooden surfaces that our products have come from real trees that have grown in the forest under different light and humidity conditions, which affects the colour of the heartwood. The wood's natural pattern and colour therefore always varies and that is exactly what makes each wooden floor unique. In our sorting and grading of the wood, we try to make use of as much of the tree as possible and in this way we allow colour variation. This applies to all organic materials and is not strange but completely natural.

The tree also has a lot of variation depending on the branches and twigs, which is reflected in the wood surface. Therefore, we have different gradings that define e.g. the amount of twigs and pattern in a wooden floor. At the same time, colour variations occur in all sorts but to different extents.

In other words, the variation should be there, it is therefore important to sort the planks during installation, so that this variation becomes more uniform and "flows" together nicely. Follow the installation instructions for best results. It is of course possible to sort out planks on your own initiative but note that this type of sorting cannot be linked to a complaint as it is within the framework of the product design. If there is a suspicion of colour defects in the surface treatment, contact Bjelin.

Can hardened wood withstand anything?

By hardening the floor, we make the oak up to three times as impact resistant. This means that the floor does not get the typical deep notches and marks that easily occur on a traditional parquet floor. Hardened wood is a wooden floor, so it is not scratch resistant, but those deep dents that occur in ex. a parquet floor when you drop a glass in the floor, you avoid to a greater extent with a floor in hardened wood.

The scratches that occur are usually hidden during maintenance (cleaning and application of maintenance oil) of the floor as scratches usually only affected the oil. Should you get a scratch in the actual wooden surface, that scratch is usually no deeper than 0.2 mm, which means that it is also relatively well-hidden during maintenance. When choosing wooden floors, it is important that you take care of the floor and do not pull heavy furniture over the floor and vacuum up dirt and gravel.

If you have a damage to the floor that you want to get rid of, you can easily replace the damaged plank. Instructions on how to do this can be found HERE.

Can I sand a hardened wooden floor?

No, you cannot. Hardened wooden floors are designed to never need to be sanded. The surface of a hardened wooden floor is made with the patented Woodura technology which makes the surface three times more impact-resistant compared to traditional wooden floors such as parquet floors. However, a hardened wooden floor can get scratched just like ordinary wooden floors which can be treated or repaired.

Can the floor withstand my energetic dog and my playful children?

Dogs claws and children who carelessly play and pull things across the floor will scratch the floor. When it comes to scratch resistance, the hardened floor is just like other hardwood floors. Many people choose a lacquered floor to get extra durability. When the surface treatment is scratched in several places, you can either replace the damaged planks or apply a refresher over the floor surface. A hard wax oiled floor is slightly more sensitive to surface scratches than a lacquered floor, but with the right care and maintenance, these surface scratches are hidden relatively effectively.

Can I glue down a hardened floor?

We recommend using BONA Titan to glue Hardened Wood from Bjelin. It is important that you use an adhesive spreader for even application of glue and that you do not use too much glue as it can dry too much. At every third board, an installation line must be drawn to ensure that the installation does not become skewed. Bjelin currently has no written instructions on how to glue down these floors, but recommends that you follow the glue manufacturer's, BONA’s, instructions.

Can we use adhesive tape on the floor surface?

No. Both our and our industry colleagues' installation instructions state that it is not permitted to attach adhesive tape to the floor. A hard wax oiled floor is more sensitive to damage to the surface than e.g. a lacquered floor.

If you attach tape against the floor surface, you risk damaging the floor. If this has happened, you can try to clean the floor with our cleaning products and then seal the surface with our maintenance products, according to the care instructions for the floor. In cases where any wood chips have come with the adhesive tape and dropped from the floor surface, the damaged plank should be replaced, as a surface treatment will only protect the damage from moisture and dirt, but not hide the damage that will continue to be visible, especially in trailing light.

Video for replacing damaged plank in the floor can be found HERE

Does hardened wood change colour over time?

Wooden floors and furniture change colour over time when they are exposed to the UV light found in ex. daylight - so also Hardened Wood and this is not unique to Bjelin but applies to all wooden floors on the market. This process is usually less noticeable in the pigmented floors, although even these change colour over time. The colour shift is not infinite but reaches a maximum point where it finally evens out.

How do I repair a damage to my hardened wood floor?

If you get a damaged surface on an oiled wooden floor, we recommend that you maintain your floor. The oil refreshes the surface and hides minor scratches.

If you get a damaged surface on a lacquered wooden floor, you can use a touch-up pen to fill in and hide the damage.

Should you get such a large damage that the floor cannot be saved, it is also possible to replace individual planks. Replacing a floorboard takes about an hour and on Bjelin's Youtube there is also a film that describes changing the damaged area.

Video for replacing damaged plank in the floor can be found HERE

My dog / cat has urinated on the floor, and it has left a stain! What can I do?

The problem with urine is that it contains ammonia and is very strong, so it penetrates quickly into the floor and creates ugly stains that do not go away.

Try to dry out the stain as much as possible and see if it softens slightly when dry. If this does not help, you can try to spot clean the stain carefully with the cleaning agents recommended according to the care instructions for the floor.

You can also gently try to bleach any dark spot with oxalic acid.

If the stain still does not go away, it has had time to penetrate too far into the wooden floor and the solution will then be to replace the affected planks.

Video for replacing damaged plank in the floor can be found HERE

Can I use oil other than the recommended one?

The reason why we want to use our recommended products is because it is the tested product that we have obtained the absolute best results with, and we can thus guarantee that it will be a good result if the work is performed correctly. Floor machine is an aid that can facilitate the application and make the maintenance oil impregnate better into the wood and get a smoother surface. Of course, you can use a micro mop, but you must then use an extremely small amount of oil at a time so as not to saturate the floor too much in one and the same place and the method requires a little more accuracy.

If you want to use an oil other than the one we recommend in the care instructions, you are responsible for this risk and take responsibility for any future complaints that may occur - as this is not covered by our warranty. Everything that happens outside Bjelin's recommendations, in terms of installation and maintenance, is on one’s own initiative.

Hardened Spruce - I cannot find this on the website?

As the demand for hardened spruce turned out to be much greater than initially estimated, we had to change the supplier of spruce veneer to a supplier who has the capacity to deliver the required quantities before launch. New supplier of veneer means new properties in the product, and this means that the technical process in production is affected, and new challenges present themselves. The technical work of producing hardened spruce is in full swing to ensure a stable and safe production of the product! Hold on and stay strong - it's coming!

The surface of my new hardened floor feels a bit rough – is something wrong?

In connection with production, we lightly brush up the surface to apply the oil to the floor, hence the floor can feel a bir rough. Any feeling of roughness in the floor decreases during the installation oiling and as the floor is used and the pores in the oiled wooden surface are clogged. The degree of gloss in the floor will also be affected during installation oiling, the floor will have a slightly shinier surface.

The structure of the wood also plays a role in how the surface is experienced. The different grades of the floor have different properties and a Select grade has denser fibers than a Rustic grade. This depends on how the tree has grown and then how it is cut and sorted.

The lacquered products are perceived as less rough when the pores are closed and encapsulated during the painting as the lacquer lies like a blanket over the floor surface.

How often will I need to apply maintenance oil?

You wear out the oil differently in in different rooms. In kitchens and living rooms where pedestrian traffic is high, a maintenance interval can be once a year for the first time. In bedrooms and other spaces where pedestrian traffic is not as high, maintenance intervals can be even less frequent. As the wood is saturated with maintenance oil over the years, the opportunities for maintenance are sparse.

It is important to use the right cleaning agent on all oiled floors. No degreasing agents (this includes soap) and preferably a PH-neutral detergent. Follow the care instructions from Bjelin for cleaning hard wax oiled floors. The service life of these floors depends entirely on how the floor is maintained.

Is there a difference between the different versions (V1 and V2) of hardened wood flooring?

There are differences between the different versions and they are not compatible with each other, especially in width and locking.

V2 has also received an updated and improved click system that enables dismantling the short side by angling it upwards, which is very helpful during installation. The previous version, V1, did not have this angling function in the locking system.

V2 is manufactured in our new factory lines giving it a different width to V1 and new factory lines also means that the surface treatment differs between the different versions, making them incompatible.

Parquet

Will my floor look like my floor sample?

The floor sample that you buy from our website or retailers is never completely representative of a larger floor area. With the sample, we want to give you a sense of the material, structure and degree of gloss of the floor you buy. Since wood is a natural material, there will be some colour variation but also spread in twigs and other characteristics that you only find in real wood.

Where can I see the floor in a larger area?

Bjelin's flooring is available at all well-stocked flooring retailers. See our dealers to see a selection of the largest chains that sell floors from Bjelin. At our dealers, there are samples that show a larger surface of our floors and also show more variation in colour and grading.

Bjelin also has a showroom in Stockholm and soon also in Gothenburg and Helsingborg. Feel free to contact us and book an appointment and we will help you find your dream floor or your nearest retailer.

How much flooring should I order?

Calculate the area of ​​your floor and add about 10 - 15%. This is due to material fitting and cutoffs. It is also good to have an extra package of flooring stored at home, should you in the future need to replace a plank in your floor at some point in the future due to damage.

Example of how to calculate the floor area of ​​a room: If your room is 5 meters long and 4 meters wide, then calculate 5m2 x 4m2 = 20m2. Add 15% extra material, 20m2 x 1.15 = 23m2. You therefore need to order 23m2 of wooden flooring to cover your room of 20m2.

What tools do I need if I am going to install my floor myself?

We always recommend that you read the installation instructions for your floor, where we also specify the tools you need under page 3.

No expensive and large tools are needed to install a floor from Bjelin, so it is possible to install a wooden floor with simpler tools such as a hand saw, angle hook, ruler, pencil, etc. However, installation is faster if you have or can borrow professional tools.

Should I choose an oiled or lacquered wooden floor?

The choice between an oiled and lacquered floor is always a difficult question. In general, a lacquered wooden floor is more durable in spaces with higher pedestrian traffic and an oiled wooden floor gives a more natural and genuine wooden feeling but must at the same time be more maintained.

An oiled wooden floor has a natural structure that gives you a wonderful wooden feeling, but the floor also requires a little more maintenance. We recommend an oiled wooden floor in less busy parts of the home such as bedrooms and living rooms. In a higher traffic environment, the floor requires more maintenance but works just as well.

A lacquered wooden floor has a smoother and more durable surface, which requires less periodic maintenance. The lacquered surface provides a hard protection that is easy to keep clean. A lacquered wooden floor requires less maintenance than an oiled floor but is more difficult to repair if the lacquer is damaged. We generally recommend lacquered wooden floors in more congested areas such as kitchens, entrances and public environments.

Can I install your floors in the bathroom?

We do not recommend installing a wooden floor with a wooden surface in the bathroom at present.

Ceramic composite tiles, on the other hand, can be laid very well in wet zone 2 in wet rooms. Wet zone 2 is, for example, a toilet without a shower and floor drain. The wet room must have an approved waterproofing layer and therefore it is important to follow Industry Rules for waterproofing layers in wet rooms. Ceramic composite floor can advantageously be glued to the waterproofing layer with Bona Titan or laid floating. All wall joints must be sealed with silicone suitable for bathrooms.

Not all floorboards in my package have the same shade - what do I do?

The oak's natural pattern and colour varies a lot, which is what makes each real wooden plank and wooden floor unique. All wooden surfaces that our products have come from real trees that have grown in the forest under different light and humidity conditions, which affects the colour of the heartwood. The wood's natural pattern and colour therefore always varies and that is exactly what makes each wooden floor unique. In our sorting and grading of the wood, we try to make use of as much of the tree as possible and in this way we allow colour variation. This applies to all organic materials and is not strange but completely natural.

The tree also has a lot of variation depending on the branches and twigs, which is reflected in the wood surface. Therefore, we have different gradings that define e.g. the amount of twigs and pattern in a wooden floor. At the same time, colour variations occur in all sorts but to different extents.

In other words, the variation should be there, it is therefore important to sort the planks during installation, so that this variation becomes more uniform and "flows" together nicely. Follow the installation instructions for best results. It is of course possible to sort out planks on your own initiative but note that this type of sorting cannot be linked to a complaint as it is within the framework of the product design. If there is a suspicion of colour defects in the surface treatment, contact Bjelin.

Herringbone Parquet

Will my floor look like my floor sample?

The floor sample that you buy from our website or retailers is never completely representative of a larger floor area. With the sample, we want to give you a sense of the material, structure and degree of gloss of the floor you buy. Since wood is a natural material, there will be some colour variation but also spread in twigs and other characteristics that you only find in real wood.

Where can I see the floor in a larger area?

Bjelin's flooring is available at all well-stocked flooring retailers. See our dealers to see a selection of the largest chains that sell floors from Bjelin. At our dealers, there are samples that show a larger surface of our floors and also show more variation in colour and grading.

Bjelin also has a showroom in Stockholm and soon also in Gothenburg and Helsingborg. Feel free to contact us and book an appointment and we will help you find your dream floor or your nearest retailer.

How much flooring should I order?

Calculate the area of ​​your floor and add about 10 - 15%. This is due to material fitting and cutoffs. It is also good to have an extra package of flooring stored at home, should you in the future need to replace a plank in your floor at some point in the future due to damage.

Example of how to calculate the floor area of ​​a room: If your room is 5 meters long and 4 meters wide, then calculate 5m2 x 4m2 = 20m2. Add 15% extra material, 20m2 x 1.15 = 23m2. You therefore need to order 23m2 of wooden flooring to cover your room of 20m2.

What tools do I need if I am going to install my floor myself?

We always recommend that you read the installation instructions for your floor, where we also specify the tools you need under page 3.

No expensive and large tools are needed to install a floor from Bjelin, so it is possible to install a wooden floor with simpler tools such as a hand saw, angle hook, ruler, pencil, etc. However, installation is faster if you have or can borrow professional tools.

Should I choose an oiled or lacquered wooden floor?

The choice between an oiled and lacquered floor is always a difficult question. In general, a lacquered wooden floor is more durable in spaces with higher pedestrian traffic and an oiled wooden floor gives a more natural and genuine wooden feeling but must at the same time be more maintained.

An oiled wooden floor has a natural structure that gives you a wonderful wooden feeling, but the floor also requires a little more maintenance. We recommend an oiled wooden floor in less busy parts of the home such as bedrooms and living rooms. In a higher traffic environment, the floor requires more maintenance but works just as well.

A lacquered wooden floor has a smoother and more durable surface, which requires less periodic maintenance. The lacquered surface provides a hard protection that is easy to keep clean. A lacquered wooden floor requires less maintenance than an oiled floor but is more difficult to repair if the lacquer is damaged. We generally recommend lacquered wooden floors in more congested areas such as kitchens, entrances and public environments.

Can I install your floors in the bathroom?

We do not recommend installing a wooden floor with a wooden surface in the bathroom at present.

Ceramic composite tiles, on the other hand, can be laid very well in wet zone 2 in wet rooms. Wet zone 2 is, for example, a toilet without a shower and floor drain. The wet room must have an approved waterproofing layer and therefore it is important to follow Industry Rules for waterproofing layers in wet rooms. Ceramic composite floor can advantageously be glued to the waterproofing layer with Bona Titan or laid floating. All wall joints must be sealed with silicone suitable for bathrooms.

Not all floorboards in my package have the same shade - what do I do?

The oak's natural pattern and colour varies a lot, which is what makes each real wooden plank and wooden floor unique. All wooden surfaces that our products have come from real trees that have grown in the forest under different light and humidity conditions, which affects the colour of the heartwood. The wood's natural pattern and colour therefore always varies and that is exactly what makes each wooden floor unique. In our sorting and grading of the wood, we try to make use of as much of the tree as possible and in this way we allow colour variation. This applies to all organic materials and is not strange but completely natural.

The tree also has a lot of variation depending on the branches and twigs, which is reflected in the wood surface. Therefore, we have different gradings that define e.g. the amount of twigs and pattern in a wooden floor. At the same time, colour variations occur in all sorts but to different extents.

In other words, the variation should be there, it is therefore important to sort the planks during installation, so that this variation becomes more uniform and "flows" together nicely. Follow the installation instructions for best results. It is of course possible to sort out planks on your own initiative but note that this type of sorting cannot be linked to a complaint as it is within the framework of the product design. If there is a suspicion of colour defects in the surface treatment, contact Bjelin.

How long does it take to install herringbone parquet?

Installation time is always difficult to make a general estimate of as it depends on the layout of the room, fixtures in the room etc. But a rough estimate is that for a person who is used to installing herringbone parquet it can take about an hour per 1-2 square meters of herringbone parquet. When installing a border and feature strip the time required is further extended as it requires extra manual work. Consult with your professional installer to get the best estimated time required.

Our tip is to plan your installation by measuring the room correctly and preparing pre-cut starting triangles so you can get started with the installation faster.

The biggest advantage of Bjelin's herringbone parquet is that you never have to glue and nail down the entire floor, you also avoid sanding and surface treatment, which shortens the project time considerably.

Video for installation of herringbone can be found HERE

How much extra material do I need to order for trimming and cutoff?

We recommend ordering about 15–20% more material for adjustments against walls and cutoff material. How much material you have depends on the design of the room and the skill of the person installing the floor.

How much extra material do I need to order for the border and feature strips?

We recommend that in addition to extra material for cutoffs and trimming, you also order about 15% more material for the installation of border and feature strips. How much material you have depends on the design of the room and the skill of the person installing the floor.

To make the best use of the parquet strips, we recommend that you use A-strips on the border and B-strips on the feature strips, or vice versa. To further streamline material use, if you angle the corners (so that they meet at an angle of 45 ° degrees) on the feature strips, you can use both A- and B-rods.

Instructions for installing herringbone with border and feature strips can be found on our website HERE.

Video for installation of herringbone can be found HERE

How do I install a border and feature strips?

Instructions for installing herringbone with border and feature strips can be found on our website HERE

I have a damage in my floor - can I repair the damage?

Absolutely you can! In our care instructions, you will find instructions for taking care of your floor and removing stains, etc. If a plank is needed to be replaced, we have a short instructional video on how to easily do this. The video can be found HERE .

Can Bjelin's herringbone parquet be installed in patterns other than herringbone?

Absolutely! The sky is the limit! Bjelin's herringbone strips can be installed as, among other things, grid patterns, ladder patterns, chubby herringbone patterns, etc.

Ceramic Composite Tiles

Will my floor look like my floor sample?

The floor sample that you buy from our website is never completely representative of a larger floor area. With the sample, we want to give you a sense of the material, structure and degree of gloss of the floor you buy. Since wood is a natural material and the production of ceramic composite is a craft, there will be some natural color variation between production batches and tiles.

Where can I see the floor in a larger area?

Bjelin's flooring is available at all well-stocked flooring retailers. See our dealers to see a selection of the largest chains that sell floors from Bjelin. At our dealers, there are samples that show a larger surface of our floors and also show more variation in colour and grading.

Bjelin also has a showroom in Stockholm and soon also in Gothenburg and Helsingborg. Feel free to contact us and book an appointment and we will help you find your dream floor or your nearest retailer.

How much flooring should I order?

Calculate the area of ​​your floor and add about 10 - 15%. This is due to material fitting and cutoffs. It is also good to have an extra package of flooring stored at home, should you in the future need to replace a plank in your floor at some point in the future due to damage.

Example of how to calculate the floor area of ​​a room: If your room is 5 meters long and 4 meters wide, then calculate 5m2 x 4m2 = 20m2. Add 15% extra material, 20m2 x 1.15 = 23m2. You therefore need to order 23m2 of wooden flooring to cover your room of 20m2.

What tools do I need if I am going to install my floor myself?

We always recommend that you read the installation instructions for your floor, where we also specify the tools you need under page 3.

No expensive and large tools are needed to install a floor from Bjelin, so it is possible to install a wooden floor with simpler tools such as a hand saw, angle hook, ruler, pencil, etc. However, installation is faster if you have or can borrow professional tools.

Should I choose an oiled or lacquered wooden floor?

The choice between an oiled and lacquered floor is always a difficult question. In general, a lacquered wooden floor is more durable in spaces with higher pedestrian traffic and an oiled wooden floor gives a more natural and genuine wooden feeling but must at the same time be more maintained.

An oiled wooden floor has a natural structure that gives you a wonderful wooden feeling, but the floor also requires a little more maintenance. We recommend an oiled wooden floor in less busy parts of the home such as bedrooms and living rooms. In a higher traffic environment, the floor requires more maintenance but works just as well.

A lacquered wooden floor has a smoother and more durable surface, which requires less periodic maintenance. The lacquered surface provides a hard protection that is easy to keep clean. A lacquered wooden floor requires less maintenance than an oiled floor but is more difficult to repair if the lacquer is damaged. We generally recommend lacquered wooden floors in more congested areas such as kitchens, entrances and public environments.

Can I install your floors in the bathroom?

We do not recommend installing a wooden floor with a wooden surface in the bathroom at present.

Ceramic composite tiles, on the other hand, can be laid very well in wet zone 2 in wet rooms. Wet zone 2 is, for example, a toilet without a shower and floor drain. The wet room must have an approved waterproofing layer and therefore it is important to follow Industry Rules for waterproofing layers in wet rooms. Ceramic composite floor can advantageously be glued to the waterproofing layer with Bona Titan or laid floating. All wall joints must be sealed with silicone suitable for bathrooms.

Not all floorboards in my package have the same shade - what do I do?

The oak's natural pattern and colour varies a lot, which is what makes each real wooden plank and wooden floor unique. All wooden surfaces that our products have come from real trees that have grown in the forest under different light and humidity conditions, which affects the colour of the heartwood. The wood's natural pattern and colour therefore always varies and that is exactly what makes each wooden floor unique. In our sorting and grading of the wood, we try to make use of as much of the tree as possible and in this way we allow colour variation. This applies to all organic materials and is not strange but completely natural.

The tree also has a lot of variation depending on the branches and twigs, which is reflected in the wood surface. Therefore, we have different gradings that define e.g. the amount of twigs and pattern in a wooden floor. At the same time, colour variations occur in all sorts but to different extents.

In other words, the variation should be there, it is therefore important to sort the planks during installation, so that this variation becomes more uniform and "flows" together nicely. Follow the installation instructions for best results. It is of course possible to sort out planks on your own initiative but note that this type of sorting cannot be linked to a complaint as it is within the framework of the product design. If there is a suspicion of colour defects in the surface treatment, contact Bjelin.

Can Ceramic Composite withstand anything?

It takes a lot for the surface of the ceramic composite to wear down. It is classified with wear resistance AC6, which means that this product is well suited for use in commercial areas and heavily trafficked areas. Scratches may occur if gravel / stone is pulled under high pressure against the surface, it is recommended to have a large entrance carpet in connection with doorways to leave as much dirt and gravel as possible outside the home.

Our ceramic composite is usually popular to install in shops, showrooms for cars, entrances, kitchens, conservatories and in wet zone 2. The wet room must have an approved waterproofing layer and therefore it is important to the Industry Rules for waterproofing layers in wet rooms. The joints must always be glued with Clickguard for joint sealing. All wall joints must be sealed with silicone suitable for bathrooms.

Can I install ceramic composite in my conservatory?

Ceramic composite flooring is well suited for installation in both insulated / heated and unheated conservatories. It is important that the conservatory is proofed for weather and wind.

When installing on unheated concrete slabs, a platoon mat must be laid with a 10 mm load-distributing board. The floor can then be installed with a Bjelin floor foam (without a vapour barrier).

When installing on a heated concrete slab, the concrete slab must be insulated. A moisture protection must be installed, feel free to use Bjelin's combi foam or equivalent product.

When installing on wooden decks, a load distribution board must first be installed, then a moisture protection must be used. Use Bjelin's combi foam or equivalent product to your advantage.

Can I install ceramic composite outdoors on my decking?

Ceramic composite flooring is a wood-based product and cannot be installed outdoors. It is important that the space where the floor is to be located is proofed for weather and wind.

Can I glue down a Ceramic Composite Floor?

We recommend that you use BONA Titan to glue down Ceramic composite from Bjelin. It is important that you use an adhesive spreader for even application of glue and that you do not use too much glue as it can dry too much. At every third board, an installation line must be drawn to ensure that the installation does not become skewed. Bjelin currently has no written instructions on how to glue down these floors, but recommends that you follow the glue manufacturer, BONA’s, instructions.

Payment - Card / Invoice

How do I pay?

We accept Mastercard, American Express, VISA, VISA Debit, Discover, JCB or invoice as payment method. When paying by card, the money is deducted from your account immediately after the order is placed. Card payments are protected by 3D-secure, which requires that payments must be confirmed via your banks security program.

Card payment at Bjelin is a secure purchase as all information is encrypted with SSL. This is done in collaboration with our provider of card payment solutions, Stripe. When paying by card, your card number will never reach Bjelin. The information (card number, cvc code, validity period) remains in Stripe's secure server. Stripe is an independent provider of payment solutions for secure online commerce. Bjelin complies with the Personal Data Act.

For card payments, the money is deducted from your account immediately after the order is placed, no credit information is provided to Bjelin.

When selecting Invoice as the preferred payment method, Bjelin always receives a credit report on the customer. We reserve the right to refuse purchases against invoice based on the information we receive in the credit report. However, there is always the opportunity to purchase via advance payment, ie a so-called pro forma invoice.

When paying invoices, we send the invoice separately via e-mail or to your mailbox in connection with shipping of your order. The invoice amount must be received by Bjelin within 14 days for private individuals or 30 days for companies.

For larger orders, we reserve the right to demand a part as an advance payment. For companies that have a business number who wish to purchase via invoice, we also reserve the right to demand payment in advance at the first purchase.

What fees are added when shopping via Bjelin.com?

If you choose to pay by Invoice, an administration fee of € 3,81 plus VAT is added.

Returns / Complaints

What should I do if I want to return or exchange an item?

As a private individual, you have a full right of returning your order for 30 days after you have received the item. Of course, you get the money back for the item. The only conditions applied are that the product has not been used and that it is undamaged and that the product is returned in original packaging with accompanying original documents. This means that you have the right to send back the goods you have received. You are only responsible for the transport costs and the transport risk in connection with the return shipping.

Return notice shall contain the following information:

  • Order number
  • Invoice number
  • Article number of the products returned, and how many of each item is being returned
  • Reason for return
  • Choice of packaging method

The information is needed for administrative reasons.

Before returning the item, you must wait for your return number information from customer service.

If you want to return the product, we want you to fill out the form below and send it to Bjelin in writing by post or e-mail. Return shipping is paid by the customer.

Return form (swe)

How do I make a claim on my delivery?

If you receive a defective or incorrectly shipped item, Bjelin will be responsible for the transport costs in the event of a return. According to the Consumer Purchase Act, faulty goods must be reported as soon as possible, but no later than within 2 months. However, this refers to unopened packaging. Since the customer is also obliged by law to minimize the damage of a faulty item, you cannot install a floor and then file a complaint about it. In the event of a return of a defective item, this item must be in a substantially unchanged condition

We will then send you return shipping documents so that you can return the incorrect item free of charge. Of course, we will send you a replacement item free of charge. If the product has been discontinued, we will refund you an amount corresponding to the value of the product.

I have returned goods to Bjelin. How is a refund from you carried out?

Refunds are made primarily to your bank account, personal account or to the same card used when purchasing the item. The refund will be made within 30 working days from the time we have received and approved your return.

Card payment

We will return the money to your account as soon as we receive the return. Bjelin will send you an email confirming the return received and the amount that has been refunded to your account. Keep in mind that the money goes back on the same date when the credit was completed. It can take between 5-7 banking days before this is reported in your account.

Invoice payment

If you pay with an invoice, you adjust the amount of the return yourself on the invoice we sent you. You only pay for what you keep. Bjelin does not send a new invoice.

My carpenter installed the floor, but I want to file a complaint after installation - how do I do this?

A complaint can take time, which is why you should take it easy and not do anything hasty. Of course, it can be frustrating if you are short of time, craftsmen waiting, etc. However, quick decisions can be wrong and lead to you having to bear the entire cost. An installed board is to be regarded as a board approved by the customer and cannot be complained about afterwards, even if someone other than the customer installed it. It is therefore important to be involved in the process and have good communication with your craftsman.

The purpose of the various steps is to clarify what is wrong. Faults on an installed floor can be due to the product or that something has been done wrong during or after installation. Therefore, the following steps apply to safeguard everyone's interests:

  1. Faults are detected on installed floorboards. If you still install more floorboards of the same kind, stop immediately. If the fault only concerns a plank or panel, replace it with a fault-free one and continue installation.
  2. If the error is greater, contact Bjelin immediately by phone or email. Attach pictures and a description of the error as well as when and how it was discovered and how long the floor remained in place. Stop installing the floor.
  3. Bjelin handles the received complaint. Bjelin's customer service can often solve it directly, but otherwise we forward the matter to our experts or to the supplier.

Shipping / Delivery

How long is the delivery time when I order goods from Bjelin?

Items in our warehouse are shipped from us within 1-3 working days. Orders received before 09.00 during a working day regarding goods that are in our warehouse, are normally sent out the same day. The freight forwarder will usually contact you before delivery. All deliveries are made to the sidewalk, gate, plot boundary or yard entrance, depending on what your accommodation looks like. Be prepared to help unload the goods from the truck. Each package can weigh from about 10 kg to about 30 kilos. You need to plan delivery options to your street or entrance when choosing the delivery date, as your order is normally delivered by truck. For all deliveries, transport to the address on a drivable road applies. Additional costs may apply for delivery to a non-drivable road.

In the event of undelivered delivery, or refused delivery, any extra costs in the form of ex. Recipient being unavailable for delivery or warehouse rent following recipient being unavailable, will be charged to the buyer at cost.

We do everything to process your order as quickly as possible. Sometimes delays of various kinds can still occur and we will inform you of these as soon as we can.

I live on an island - do you deliver there?

Deliveries to Gotland, Sweden take place with regular car transport at no extra cost, the delivery time can be somewhat delayed. When delivering to islands that do not have a bridge connection, extra costs and extended delivery time may be added. These are agreed upon especially with you as a customer in terms of price, delivery time and delivery method.

Upon request for delivery to the archipelago island, we deliver free of charge to the nearest quay location with an address on the mainland. As a customer, you can receive the delivery and then arrange further transport to the island in question yourself. Please state if you want direct delivery to the island already when ordering, as certain goods need to be packaged in a certain way.

Why do you have to inspect the delivery directly upon receipt?

When you receive your delivery, it is important that you check the goods for any damage. Damages or missing goods that have arisen or disappeared in transport but are not reported and noted to the forwarder directly upon receipt cannot be reported afterwards. If you do not check the material yourself, you must make sure that the person writing on the consignment note checks if something is damaged or missing. Do not write on the consignment note before you have ensured that the packaging and goods are intact. To facilitate any complaints, it should be stated on the consignment note that the goods are damaged. The driver must then also sign the consignment note.

The damaged or faulty goods must also not be used for installation. If this is done, you as a customer have approved the material in the delivery despite the transport damage and no new goods can be sent.

What are the shipping costs?

Free shipping (SEK 0). Valid within Sweden.

For shipping outside of Sweden, contact Bjelin to get an estimate.

Taxes, fees, and customs charges may apply for orders outside Sweden and/or the European Union.

Can I order goods abroad?

Yes. In our Nordic countries, we have Bjelin branches and lots of retailers who can help with ordering and delivery. For countries that do not have a Bjelin office or dealer, we are happy to help calculate shipping costs, etc. For deliveries to countries outside the EU, customs fees and taxes may apply, the recipient is responsible for paying these. Contact the recipient country's customs authority for exact information.